Patient survey results

Period of survey: February 2017

Top areas of performance

Question % of respondents satisfied with service
5) Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there?
a) Being polite and taking the time to listen to what you want
100%
5) Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there?
c) The service you received from the pharmacist
100%
5) Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there?
f) The staff overall
100%
5) Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there?
e) Providing an efficient service
100%

Areas in need of improvement

Area % of respondents dissatisfied with service Action taken or planned (including timescale)
6) Thinking about all the times you have used this pharmacy, how well do you think it provides each of the following services?
b) Providing general advice on leading a more healthy lifestyle
1% We will promote the March 2017 Public Health Campaign on healthy lifestyle especially exercise. We are training staff to be healthy living champions in April
3) How satisfied were you with the time it took to provide your prescription and/or any other NHS services you required? 1% We will try to give better expectations of waiting times and work to reduce them
4) Thinking about any previous visits as well as today’s, how would you rate the pharmacy on the following factors?
b) The comfort and convenience of the waiting areas
1% We will look into improving the entrance with improved information and displays and look into improved seating
7) Have you ever been given advice about any of the following by the pharmacist or pharmacy staff?
a) Stopping smoking
b) Healthy eating
c) Physical exercise
93% As above

Pharmacy response to respondent’s additional comments

Areas within control of pharmacy Areas outside control of pharmacy
You never know how long you have to wait

The quality of the seats could be improved

Chairs with arm rests would be good
 

Age range of respondents

16 - 19 20 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65+
3% 4% 12% 12% 13% 15% 41%

Profile of respondents

This is the pharmacy that the respondent chooses to visit if possible This is one of several pharmacies that the respondent uses This pharmacy was just convenient on the day for the respondent
96% 2% 2%