Patient survey results

Period of survey: May 2016

Top areas of performance

Question % of respondents satisfied with service
3) How satisfied were you with the time it took to provide your prescription and/or any other NHS services you required? 100%
4) Thinking about any previous visits as well as today’s, how would you rate the pharmacy on the following factors?
a) The cleanliness of the pharmacy
100%
5) Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there?
d) The service you received from the other pharmacy staff
100%
5) Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there?
e) Providing an efficient service
100%
5) Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there?
f) The staff overall
100%
9) Finally, taking everything into account - the staff, the shop and the service provided - how would you rate the pharmacy where you received this questionnaire? 100%

Areas in need of improvement

Area % of respondents dissatisfied with service Action taken or planned (including timescale)
7) Have you ever been given advice about any of the following by the pharmacist or pharmacy staff?
a) Stopping smoking
  Between 78% and 92% of users had not used these services in the past so we will promote them more strongly
7) Have you ever been given advice about any of the following by the pharmacist or pharmacy staff?
b) Healthy eating
 
7) Have you ever been given advice about any of the following by the pharmacist or pharmacy staff?
c) Physical exercise
 

Age range of respondents

16 - 19 20 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65+
0.1% 10% 18% 14% 18% 29% 10%

Profile of respondents

This is the pharmacy that the respondent chooses to visit if possible This is one of several pharmacies that the respondent uses This pharmacy was just convenient on the day for the respondent
82% 12% 6%