Patient survey results

Period of survey: February 2017

Top areas of performance

Question % of respondents satisfied with service
4) Thinking about any previous visits as well as today’s, how would you rate the pharmacy on the following factors?
c) Having in stock the medicines/appliances you need
100%
4) Thinking about any previous visits as well as today’s, how would you rate the pharmacy on the following factors?
e) How long you have to wait to be served
100%
5) Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there?
a) Being polite and taking the time to listen to what you want
100%
5) Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there?
b) Answering any queries you may have
100%
5) Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there?
c) The service you received from the pharmacist
100%
5) Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there?
e) Providing an efficient service
100%

Areas in need of improvement

Area % of respondents dissatisfied with service Action taken or planned (including timescale)
7) Have you ever been given advice about any of the following by the pharmacist or pharmacy staff?
a) Stopping smoking
70% Display posters on smoking cessation services we offer
7) Have you ever been given advice about any of the following by the pharmacist or pharmacy staff?
b) Healthy eating
69% Display leaflets & posters on healthy eating
7) Have you ever been given advice about any of the following by the pharmacist or pharmacy staff?
c) Physical exercise
71% Provide leaflets and display posters

Pharmacy response to respondent’s additional comments

Areas within control of pharmacy Areas outside control of pharmacy
Additional seating Larger pharmacy

Age range of respondents

16 - 19 20 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65+
3% 3% 23% 26% 22% 17% 6%

Profile of respondents

This is the pharmacy that the respondent chooses to visit if possible This is one of several pharmacies that the respondent uses This pharmacy was just convenient on the day for the respondent
78% 18% 4%