Patient survey results

Period of survey: January 2017

Top areas of performance

Question % of respondents satisfied with service
6) Thinking about all the times you have used this pharmacy, how well do you think it provides each of the following services?
a) Providing advice on a current health problem or a longer term health condition
99%
5) Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there?
c) The service you received from the pharmacist
98%

Areas in need of improvement

Area % of respondents dissatisfied with service Action taken or planned (including timescale)
4. Thinking about any previous visits as well as today’s, how would you rate the pharmacy on the following factors?
f) Having somewhere available where you could speak without being overheard, if you wanted to
8% Look at arranging more chairs for waiting area, some with arm rests
4. Thinking about any previous visits as well as today’s, how would you rate the pharmacy on the following factors?
b) The comfort and convenience of the waiting areas (e.g. seating or standing room)
6% Re-evaluate lines for sale and see if new more popular lines can be increased. Do the same in dispensary ie audit lines that are being used more frequently at this present time and increase stockholding in April 2017

Pharmacy response to respondent’s additional comments

Areas within control of pharmacy Areas outside control of pharmacy
More seats to be provided.

Stockholding will be reviewed
Size of pharmacy - bigger premises needed

Age range of respondents

16 - 19 20 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65+
3% 6% 6% 17% 22% 25% 21%

Profile of respondents

This is the pharmacy that the respondent chooses to visit if possible This is one of several pharmacies that the respondent uses This pharmacy was just convenient on the day for the respondent
86% 12% 2%