Patient survey results

Period of survey: March 2017

Top areas of performance

Question % of respondents satisfied with service
5) Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there?
e) Providing an efficient service
99%
4) Thinking about any previous visits as well as today’s, how would you rate the pharmacy on the following factors?
a) The cleanliness of the pharmacy
99%
5) Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there?
f) The staff overall
98%
9) Finally, taking everything into account - the staff, the shop and the service provided - how would you rate the pharmacy where you received this questionnaire? 98%
3) How satisfied were you with the time it took to provide your prescription and/or any other NHS services you required? 98%
4) Thinking about any previous visits as well as today’s, how would you rate the pharmacy on the following factors?
e) How long you have to wait to be served
98%

Pharmacy response to respondent’s additional comments

Areas within control of pharmacy Areas outside control of pharmacy
Head office will be contacted to see if it is possible to add a tint to the glass wall to shade the sun  

Age range of respondents

16 - 19 20 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65+
3% 7% 11% 17% 21% 11% 27%

Profile of respondents

This is the pharmacy that the respondent chooses to visit if possible This is one of several pharmacies that the respondent uses This pharmacy was just convenient on the day for the respondent
64% 15% 20%