Patient survey results

Period of survey: May 2016

Top areas of performance

Question % of respondents satisfied with service
9) Finally, taking everything into account - the staff, the shop and the service provided - how would you rate the pharmacy? 99%
5) Again, including any previous visits to this pharmacy, how would you rate the pharmacist and the other staff who work there?
f) The staff overall
100%
6) Thinking about all the times you have used this pharmacy, how well do you think it provides each of the following services?
d) Providing advice on health services or information available elsewhere
100%

Areas in need of improvement

Area % of respondents dissatisfied with service Action taken or planned (including timescale)
4) Thinking about any previous visits as well as today's, how would you rate the pharmacy on the following factors?
f) Having somewhere available where you could speak without being overheard, if you wanted to
4% Promote use of private consultation room daily
4) Thinking about any previous visits as well as today's, how would you rate the pharmacy on the following factors?
e) How long you have to wait to be served
3% Monitor daily staff service and speed to serve patients
3) How satisfied were you with the time it took to provide your prescription and/or any other NHS services you required? 3% 1% increase on last year, staff training is planned for in next 6 months

Pharmacy response to respondent’s additional comments

Areas within control of pharmacy Areas outside control of pharmacy
Stock holding to be reviewed

Prescription ordering to be reviewed
Cannot make waiting room any larger

Over the counter range to be reviewed

Age range of respondents

16 - 19 20 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65+
6% 2% 18% 14% 16% 21% 25%

Profile of respondents

This is the pharmacy that the respondent chooses to visit if possible This is one of several pharmacies that the respondent uses This pharmacy was just convenient on the day for the respondent
62% 13% 25%