Patient survey results

Period of survey: May 2016

Top areas of performance

Question % of respondents satisfied with service
3) How satisfied were you with the time it took to provide your prescription and/or any other NHS services you required? 100%
4) Thinking about any previous visits as well as today’s, how would you rate the pharmacy on the following factors?
a) The cleanliness of the pharmacy
100%
4) Thinking about any previous visits as well as today’s, how would you rate the pharmacy on the following factors?
b) The comfort and convenience of the waiting areas
100%
4) Thinking about any previous visits as well as today’s, how would you rate the pharmacy on the following factors?
e) How long you have to wait to be served
100%
5) Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there?
f) The staff overall
99.3%
5) Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there?
a) Being polite and taking the time to listen to what you want
98.2%

Areas in need of improvement

Area % of respondents dissatisfied with service Action taken or planned (including timescale)
7) Have you ever been given advice about any of the following by the pharmacist or pharmacy staff?
c) Physical exercise
75% To review: Pharmacy has leaflets available for customers to read/take away and they do. Prescription usually handed out by counter staff thus review & train staff to ask about these 3 areas
7) Have you ever been given advice about any of the following by the pharmacist or pharmacy staff?
b) Healthy eating
75%
7) Have you ever been given advice about any of the following by the pharmacist or pharmacy staff?
a) Stopping smoking
64%
4) Thinking about any previous visits as well as today’s, how would you rate the pharmacy on the following factors?
f) Having somewhere available where you could speak without being overhead, if you wanted to
18.1% Many on questionnaire left this blank. Pharmacy to promote private consultation area

Pharmacy response to respondent’s additional comments

Areas within control of pharmacy Areas outside control of pharmacy
N/A N/A

Age range of respondents

16 - 19 20 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65+
0% 0.6% 5.2% 25.1% 25.2% 18.1% 25.8%

Profile of respondents

This is the pharmacy that the respondent chooses to visit if possible This is one of several pharmacies that the respondent uses This pharmacy was just convenient on the day for the respondent
72.9% 17.4% 9.7%