Patient survey results

Period of survey: March 2017

Top areas of performance

Question % of respondents satisfied with service
5) Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there?
a) Being polite and taking the time to listen to what you want
100%
5) Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there?
b) Answering any queries you may have
100%
5) Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there?
c) The service you received from the pharmacist
100%
5) Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there?
d) The service you received from the other pharmacy staff
100%
6) Thinking about all the times you have used this pharmacy, how well do you think it provides each of the following services?
c) Disposing of medicines you no longer need
100%
6) Thinking about all the times you have used this pharmacy, how well do you think it provides each of the following services?
a) Providing advice on a current health problem or a longer term health condition
100%

Areas in need of improvement

Area % of respondents dissatisfied with service Action taken or planned (including timescale)
4) Thinking about any previous visits as well as today’s, how would you rate the pharmacy on the following factors?
b) The comfort and convenience of the waiting areas
63% Lack of space not allowing to put more seats, hopefully in agreement to increase space (possibly by Dec 17)
4) Thinking about any previous visits as well as today’s, how would you rate the pharmacy on the following factors?
e) How long you have to wait to be served
48% Plan to allocate more staff during busier periods (by May 17)
6) Thinking about all the times you have used this pharmacy, how well do you think it provides each of the following services?
b) Providing general advice on leading a more healthy lifestyle
10% Plans to increase staff participation in this area. Advertising and providing leaflets to patients. Staff to be more pro-active in leading this (by May 17)

Pharmacy response to respondent’s additional comments

Areas within control of pharmacy Areas outside control of pharmacy
Head office to provide more leaflets around different long term conditions and the most effective treatments.

More staff are due to be allocated during 11am-1pm and 4pm-7pm
Space available within the health centre for our pharmacy is very limited.

Age range of respondents

16 - 19 20 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65+
0% 0% 4% 16% 24% 42% 14%

Profile of respondents

This is the pharmacy that the respondent chooses to visit if possible This is one of several pharmacies that the respondent uses This pharmacy was just convenient on the day for the respondent
64% 8% 28%