Patient survey results

Period of survey: May 2016

Top areas of performance

Question % of respondents satisfied with service
3) How satisfied were you with the time it took to provide your prescription and/or any other NHS services you required? 100%
5) Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there?
c) The service you received from the pharmacist
100%
9) Finally, taking everything into account - the staff, the shop and the service provided - how would you rate the pharmacy where you received this questionnaire? 100%
4) Thinking about any previous visits as well as today’s, how would you rate the pharmacy on the following factors?
b) The comfort and convenience of the waiting areas
97%
4) Thinking about any previous visits as well as today’s, how would you rate the pharmacy on the following factors?
c) Having in stock the medicines/appliances you need
97%
4) Thinking about any previous visits as well as today’s, how would you rate the pharmacy on the following factors?
d) Offering a clear and well organised layout
97%

Areas in need of improvement

Area % of respondents dissatisfied with service Action taken or planned (including timescale)
4) Thinking about any previous visits as well as today’s, how would you rate the pharmacy on the following factors?
f) Having somewhere available where you could speak without being overhead, if you wanted to
7% Whenever possible, offer customers the opportunity to talk in the consultation room
4) Thinking about any previous visits as well as today’s, how would you rate the pharmacy on the following factors?
a) The cleanliness of the pharmacy
2% End-of-day staff are reminded of cleaning tasks
6) Thinking about all the times you have used this pharmacy, how well do you think it provides each of the following services?
d) Providing advice on health services or information available elsewhere
2% Sign-posting documents are laminated and put under counter for easy access

Pharmacy response to respondent’s additional comments

Areas within control of pharmacy Areas outside control of pharmacy
Storage space for prescriptions need to be tidier

Super team

Lovely, friendly, helpful staff
Filling prescriptions area needs to be bigger

Age range of respondents

16 - 19 20 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65+
0% 5% 2% 13% 34% 13% 31%

Profile of respondents

This is the pharmacy that the respondent chooses to visit if possible This is one of several pharmacies that the respondent uses This pharmacy was just convenient on the day for the respondent
81% 10% 9%