Patient survey results

Period of survey: April 2016

Top areas of performance

Question % of respondents satisfied with service
9) Finally, taking everything into account - the staff, the shop and the service provided - how would you rate the pharmacy where you received this questionnaire? 100%
3) How satisfied were you with the time it took to provide your prescription and/or any other NHS services you required? 100%
5) Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there?
b) Answering any queries you may have
99.3%
4) Thinking about any previous visits as well as today’s, how would you rate the pharmacy on the following factors?
d) Offering a clear and well organised layout
96%

Areas in need of improvement

Area % of respondents dissatisfied with service Action taken or planned (including timescale)
7) Have you ever been given advice about any of the following by the pharmacist or pharmacy staff?
a) Stopping smoking
b) Healthy eating
c) Physical exercise
60% Highlight the importance of disease prevention to the team. To emphasize that every point of contact can make a difference. For all members of the team to use every opportunity to give healthy lifestyle advice

Pharmacy response to respondent’s additional comments

Areas within control of pharmacy Areas outside control of pharmacy

Promotion of healthy lifestyle is the main area that needs focus. We need to ensure that this is done at every point of contact.

The entire team needs to address this and will be working on this.

 

Age range of respondents

16 - 19 20 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65+
0.6% 6% 11.3% 16.6% 14.6% 20% 30.7%

Profile of respondents

This is the pharmacy that the respondent chooses to visit if possible This is one of several pharmacies that the respondent uses This pharmacy was just convenient on the day for the respondent
83.3% 6.6% 10%