Patient survey results

Period of survey: May 2016

Top areas of performance

Question % of respondents satisfied with service
4) Thinking about any previous visits as well as today’s, how would you rate the pharmacy on the following factors?
a) The cleanliness of the pharmacy
96.6%
3) How satisfied were you with the time it took to provide your prescription and/or any other NHS services you required? 91%
9) Finally, taking everything into account - the staff, the shop and the service provided - how would you rate the pharmacy where you received this questionnaire? 89%
5) Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there?
c) The service you received from the pharmacist
88.6%
5) Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there?
a) Being polite and taking the time to listen to what you want
87.6%

Areas in need of improvement

Area % of respondents dissatisfied with service Action taken or planned (including timescale)
7) Have you ever been given advice about any of the following by the pharmacist or pharmacy staff?
a) Stopping smoking
77.5% To focus more on healthy living advice and introduce healthy living pharmacy
7) Have you ever been given advice about any of the following by the pharmacist or pharmacy staff?
b) Healthy eating
75.3%
7) Have you ever been given advice about any of the following by the pharmacist or pharmacy staff?
c) Physical exercise
72%
9) Finally, taking everything into account - the staff, the shop and the service provided - how would you rate the pharmacy where you received this questionnaire? 3.4%  
3) How satisfied were you with the time it took to provide your prescription and/or any other NHS services you required? 3.4%  

Pharmacy response to respondent’s additional comments

Areas within control of pharmacy Areas outside control of pharmacy
Keep going with friendly approach

Not declining medication in front of the patient
Not enough waiting area space

Age range of respondents

16 - 19 20 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65+
1.1% 3.4% 7.8% 23.6% 20% 14.6% 20.2%

Profile of respondents

This is the pharmacy that the respondent chooses to visit if possible This is one of several pharmacies that the respondent uses This pharmacy was just convenient on the day for the respondent
73% 9% 19%