Crewkerne staff learn industry skills online
(Posted on 20/01/14)
Online learning is helping staff at Crewkerne Pharmacy to add to their skill sets and gain new industry qualifications while at work.
In line with the National Pharmacy Association’s Ask The Pharmacist initiative, pharmacies such as Crewkerne are using online learning resources to train staff to advise customers as well as serve them.
Emma Chapman, 25, from Crewkerne, is now a qualified medicines counter assistant, having completed an NPA accredited course, enabling her to offer face-to-face consultations to customers and decide whether or not medical treatment is required.
Emma, said: “The course was great, you learn how to differentiate between cases and determine the severity of conditions, so when a customer comes in, you can be confident that you know how best to advise them.
“I can recommend over-the-counter medicines, if appropriate, and there are procedures to follow when the situation requires urgent medical attention or a visit to the GP.
“I feel much more confident talking to customers because I know that I can really help them and might save them the time and effort of unnecessarily going to see their GP.”
Katie Salway, 24, originally from Derbyshire, recently completed the General Pharmaceutical Council’s (GPhC’s) Accredited Dispensary Assistants Course, another online learning course, covering introduction to dispensing and stock control, pharmacy practice and procedures, law and ethics and the drug tariff.
Katie added: “It’s fantastic to be able to train onsite and not have to travel or take time out of work to get the qualifications I need to progress in the industry.
“Studying online, I could log on at home or in the rare quiet times in the pharmacy and read through the workbooks and complete exercises.”
Crewkerne Pharmacy Manager Andy McKee said: “This kind of online learning means we can train our staff quickly and efficiently, fully preparing them for dealing with a busy pharmacy environment and equipping them with the knowledge and confidence to give the best service and advice to our customers.
“The feedback from customers has been very positive regarding the ‘Ask Your Pharmacist’ initiative. They trust the staff to know whether over the counter treatments are suitable or if they need further medical care, and it often saves them from having to book appointments with GPs.”
Integrated with the Crewkerne Health Centre on Middle Path, Crewkerne Pharmacy is open Monday to Saturday, 7am -10:30pm and Sunday, 10am – 5pm.
For more information visit the Crewkerne Pharmacy website: www.communitypharmacies.co.uk/crewkerne , follow them on Twitter @CrewkernePharm, find them on Facebook or call in to the pharmacy.