Patient survey results

Period of survey: February 2017

Top areas of performance

Question % of respondents satisfied with service
3) How satisfied were you with the time it took to provide your prescription and/or any other NHS services you required? 100%
4) Thinking about any previous visits as well as today’s, how would you rate the pharmacy on the following factors?
a) The cleanliness of the pharmacy
100%
5) Again, including any previous visits to the pharmacy, how would you rate the pharmacist and the other staff who work there?
a) Being polite and taking the time to listen to what you want
100%
6) Thinking about all the times you have used this pharmacy, how well do you think it provides each of the following services?
a) Providing advice on a current health problem or a longer term health condition
99%
6) Thinking about all the times you have used this pharmacy, how well do you think it provides each of the following services?
c) Disposing of medicines you no longer need
98%
6) Thinking about all the times you have used this pharmacy, how well do you think it provides each of the following services?
b) Providing general advice on leading a more healthy lifestyle
98%

Areas in need of improvement

Area % of respondents dissatisfied with service Action taken or planned (including timescale)
7) Have you ever been given advice about any of the following by the pharmacist or pharmacy staff?
a) Stopping smoking
94%  
7) Have you ever been given advice about any of the following by the pharmacist or pharmacy staff?
b) Healthy eating
91%  
7) Have you ever been given advice about any of the following by the pharmacist or pharmacy staff?
c) Physical exercise
92%  

Age range of respondents

16 - 19 20 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65+
3% 6% 10% 19% 23% 12% 28%

Profile of respondents

This is the pharmacy that the respondent chooses to visit if possible This is one of several pharmacies that the respondent uses This pharmacy was just convenient on the day for the respondent
63% 22% 15%